ABC Sarathi — Driver Privacy Policy
Effective Date: 16 October 2026
Last Updated: 16 October 2026
AUBICA SMART RIDE PRIVATE LIMITED
This Privacy Policy explains how AUBICA SMART RIDE PRIVATE LIMITED (“Company”, “we”, “us” or “our”) collects, uses, shares, protects, retains and deletes personal information when Sarathis use the ABC Sarathi Driver App and associated services.
Registered Office: H.No. 8-82/14, Mupkal, Nizamabad, Telangana 503218, India.
Operational Address: Opp. Public Library, AN Reddy Colony, Bhagyanagar, Nirmal, Telangana 504106, India.
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Website: https://abcsmartride.com
The Driver App enables eligible drivers to register, submit verification documents, manage availability, receive ride requests, coordinate with riders and use the ABC Ride Credits wallet. This policy should be read with the Driver Terms of Service.
We use these details to verify identity, driving eligibility, vehicle compliance and platform safety. Document collection and access should be limited to legitimate needs and applicable law.
If the Driver App accesses location while minimized or not visible, the feature must actually require it and the app must provide required prominent disclosures, permissions and consent. Actual app behavior, permissions and Google Play declarations must match this policy.
The Driver App includes an internal wallet used by drivers to purchase ABC Ride Credits. Credits are used for platform usage charges, with the applicable credits deducted after each completed ride according to the rate disclosed in the app. This wallet is not used to collect, receive, hold or transfer rider fares.
If a payment gateway or provider processes top-ups, that provider may handle payment credentials and provide the Company with transaction status, amount and reference details. The Company should not claim to store card details, UPI PINs or other sensitive credentials unless it actually does so. The provider's identity and data practices must be verified against the production integration.
Depending on the app and SDKs actually enabled, we may process device model, operating-system and app versions, crash diagnostics, IP address, security logs, authentication/session records and permission status needed to operate, secure and troubleshoot the service.
Location helps identify nearby requests, coordinate pickups, update trip progress and support safety or dispute resolution. Location collection depends on the app's actual functionality and device permissions. If background location is used, it must be necessary for a core feature, prominently disclosed, properly permissioned and approved where Google Play requires approval. Drivers can manage permissions in Android settings; restricting location may limit relevant features.
We may share information needed to arrange and complete a ride, such as driver display name, vehicle type and relevant vehicle details, location/estimated arrival, trip status and contact options provided by the app.
We may use OTP/SMS, maps, hosting/database, diagnostics, security, verification and customer-support providers. A payment gateway or provider may process driver wallet top-ups and provide transaction status/reference details. Such top-up processing is separate from rider fare payments.
We may disclose information when reasonably necessary to comply with law, respond to valid legal process, investigate suspected unlawful activity, protect safety, defend legal rights or complete a lawful business transfer with appropriate safeguards.
We do not sell driver personal information to third parties for their independent marketing purposes.
We may send OTPs, account verification messages, ride requests, booking notifications, wallet top-up confirmations, credit deduction information, safety alerts and service updates. Any optional marketing communications will be handled according to applicable requirements and available preferences. Additional SMS or call-related permissions must match actual functionality.
We use reasonable technical and organizational safeguards designed to protect personal information and wallet transaction records against unauthorized access, disclosure, alteration, loss or misuse. Depending on the system, safeguards may include authentication, access restrictions, secure transmission and server protections. No electronic system can guarantee absolute security.
We retain personal information only as reasonably necessary for account management, driver verification, ride operations, wallet reconciliation, safety, support, disputes, security and legal obligations. Top-up and credit-ledger records may need to be retained for accounting, fraud prevention or dispute resolution. When information is no longer required, we will delete or anonymize it subject to legal retention requirements. The Company should maintain an internal retention schedule and ensure actual practices match this statement.
You may request deletion of your ABC Sarathi Driver App account using either of the following options. You may use the in-app option or contact Customer Care if you cannot access the app.
If you cannot use the in-app option, you can request deletion through Customer Care using any of the following channels:
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Online deletion-request page: https://abcsmartride.com/driver-delete-account
Include your registered mobile number, your name (if registered), and a clear statement that you want your driver account deleted. We may request reasonable information to verify account ownership. Never send your password, OTP, UPI PIN or full payment credentials.
After we receive and verify the request, we will process it in accordance with applicable law and our procedures. We will delete personal information that is no longer required, subject to legal retention obligations and legitimate exceptions.
Certain records, including wallet top-up, ABC Ride Credits purchase, credit-deduction and transaction-ledger records, may be retained for the period required or permitted by law for accounting, fraud prevention, dispute resolution or legal compliance. Retained information will be restricted to the relevant purpose and period.
Before requesting deletion, review any remaining ABC Ride Credits balance and any pending top-up, deduction or refund dispute. Remaining credits, refunds and unresolved claims will be handled under the disclosed wallet terms and applicable law. Contact Customer Care if you need to raise a wallet-related question as part of your request.
If additional information is needed to verify the request, or if a record cannot be deleted because a lawful retention exception applies, Customer Care may contact you. This policy does not promise immediate deletion of every record where retention is legally required or permitted.
Subject to applicable law, you may request access to or correction of personal information, request account/data deletion, withdraw consent where processing relies on consent, or raise a privacy complaint. Contact support@abcsmartride.com. We may reasonably verify your identity before acting on a request.
The Driver App may integrate maps, OTP/SMS, hosting, verification, diagnostics and payment services. The Company should maintain an up-to-date list of actual SDKs/providers and ensure this policy and the Google Play Data safety form accurately describe their collection and sharing practices.
The Driver App is intended for individuals legally eligible to drive the relevant vehicle and provide the relevant transportation service. We do not knowingly permit ineligible minors to register as Sarathis. Contact support if you believe a minor has improperly provided information.
We may update this policy when app features, wallet-credit processing, data practices, providers or laws change. The latest version will be published at https://abcsmartride.com/driver-privacy-policy. We will update the effective date and provide notice or obtain consent where required.
AUBICA SMART RIDE PRIVATE LIMITED
Registered Office: H.No. 8-82/14, Mupkal, Nizamabad, Telangana 503218, India.
Operational Address: Opp. Public Library, AN Reddy Colony, Bhagyanagar, Nirmal, Telangana 504106, India.
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Website: https://abcsmartride.com
Please include your registered mobile number and a description of the request. Do not send passwords or OTPs. We will review privacy requests and grievances in accordance with applicable legal requirements.
This policy is intended to be interpreted in accordance with applicable laws of India, including applicable data-protection requirements. Nothing in this policy limits rights available under mandatory applicable law.
By using ABC Smart Ride, users agree to these Terms & Privacy policies.
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