ABC Smart Ride — Rider Terms of Service
Effective Date: 16 October 2026
Last Updated: 16 October 2026
AUBICA SMART RIDE PRIVATE LIMITED
ABC Smart Ride (“ABC Smart Ride”, “Company”, “we”, “us” or “our”) is a technology platform operated by AUBICA SMART RIDE PRIVATE LIMITED. The platform connects riders with independent drivers, referred to as Sarathis, who may provide motorcycle, auto-rickshaw and cab transportation services, subject to availability and applicable law.
Registered Office: H.No. 8-82/14, Mupkal, Nizamabad, Telangana 503218, India.
Operational Address: Opp. Public Library, AN Reddy Colony, Bhagyanagar, Nirmal, Telangana 504106, India.
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Website: https://abcsmartride.com
By creating an account or using the ABC Smart Ride Rider App, you agree to these Terms. If you do not agree, do not use the service.
ABC Smart Ride provides technology to help riders request and connect with available Sarathi drivers. Unless a separate written agreement or applicable law provides otherwise, the Company facilitates the connection and does not itself provide the physical transportation. Drivers are responsible for lawful driving, required licences and vehicle documents, and compliance with applicable passenger-safety and transport requirements.
A ride request is not guaranteed until accepted and confirmed in the app. Availability, arrival estimates and fares may change due to traffic, route conditions, distance, demand or other circumstances.
The Rider App and Driver App may display the applicable fare or fare estimate. The rider pays the driver directly using a payment method mutually agreed upon and available for the ride, such as cash, UPI or another method accepted by the driver.
ABC Smart Ride does not collect, receive, hold or transfer the rider's fare between the rider and driver. The Company does not provide a rider wallet for paying fares. The driver's separate ABC Ride Credits wallet is used for the driver's platform-credit transactions and is not a rider payment wallet.
Confirm the fare and payment method with the driver where necessary. Fare disputes should primarily be discussed between the rider and driver. You may report a complaint about platform use to support. Do not falsely report that a fare was or was not paid.
The Company may investigate reports of misconduct and take proportionate action, including restricting or suspending an account where justified.
Verify the driver and vehicle details before travel. In an immediate threat or medical emergency, contact appropriate emergency services, including 112 in India where applicable. Do not rely solely on the app or Company support for emergency assistance. Report safety incidents to support as soon as reasonably possible. Nothing in these Terms excludes a responsibility that cannot legally be excluded.
The platform facilitates connections with independent drivers. Drivers are responsible for their conduct, vehicle operation and legal compliance. We aim to provide a reliable service but do not guarantee uninterrupted access, a particular driver or vehicle, immediate availability or a specific arrival time. Nothing in these Terms removes rights or remedies available under applicable consumer-protection or other laws.
The app may use location information to support pickup selection, ride matching and trip management, subject to device permissions and the app's actual functionality. Please read the Rider Privacy Policy: https://abcsmartride.com/rider-privacy-policy.
We may restrict or suspend access where reasonably necessary to investigate suspected fraud, protect users, address security risks, enforce these Terms or comply with law. Where appropriate and legally permissible, we will explain significant restrictions and provide a review route.
You may request deletion of your ABC Smart Ride Rider App account using either of the following options:
If you cannot use the in-app option, contact Customer Care using one of the following:
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Online deletion-request page: https://abcsmartride.com/rider-delete-account
Include your registered mobile number, your name (if registered) and a clear request to delete your rider account. We may ask for reasonable information to verify ownership. Never send your password, OTP, UPI PIN or full payment credentials.
Deletion may permanently remove access to your profile, saved information and ride history. We will delete personal information that is no longer required, subject to information we must or may retain for legal compliance, security, fraud prevention, dispute resolution or legal claims. Retained information will be restricted to the relevant purpose and retention period.
For assistance, contact support@abcsmartride.com or +91 888 606 7675. Provide your registered mobile number, relevant ride details and a clear description of the issue. Do not send passwords or OTPs. We will review complaints and respond within a reasonable period, subject to applicable legal requirements.
These Terms are governed by the laws of India, subject to mandatory legal protections. Disputes will be handled by competent courts or authorities having jurisdiction under applicable law.
We may update these Terms to reflect changes in the service, operating model, security requirements or applicable law. We will publish the updated version on our website and provide notice or obtain consent where required. The effective date will be updated when changes are made.
AUBICA SMART RIDE PRIVATE LIMITED
Registered Office: H.No. 8-82/14, Mupkal, Nizamabad, Telangana 503218, India.
Operational Address: Opp. Public Library, AN Reddy Colony, Bhagyanagar, Nirmal, Telangana 504106, India.
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Website: https://abcsmartride.com
By registering for or continuing to use ABC Smart Ride, you acknowledge that you have read these Terms of Service.
By using ABC Smart Ride services, users agree to these Terms & Privacy policies.
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