ABC Smart Ride — Rider Privacy Policy
Effective Date: 16 October 2026
Last Updated: 16 October 2026
AUBICA SMART RIDE PRIVATE LIMITED
This Privacy Policy explains how AUBICA SMART RIDE PRIVATE LIMITED (“Company”, “we”, “us” or “our”) collects, uses, shares, protects, retains and deletes personal information when you use the ABC Smart Ride Rider App and related services.
Registered Office: H.No. 8-82/14, Mupkal, Nizamabad, Telangana 503218, India.
Operational Address: Opp. Public Library, AN Reddy Colony, Bhagyanagar, Nirmal, Telangana 504106, India.
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Website: https://abcsmartride.com
This policy applies to the Rider App and associated services. It should be read together with the Rider Terms of Service.
Background location will only be accessed if the app actually implements a feature requiring it and the relevant permissions and disclosures have been provided. The policy and Data safety form must match the app's actual behavior.
The app may display a ride fare or fare estimate. Riders pay the driver directly using an available method mutually agreed upon, such as cash, UPI or another method accepted by the driver.
ABC Smart Ride does not collect, receive, hold or process the rider's fare between the rider and driver. The Company does not provide a rider wallet. The driver may separately use an ABC Ride Credits wallet to purchase platform credits; that driver-only wallet is not used to receive or transfer rider fares.
We may retain fare-display and trip details for booking records, support, safety or dispute handling. This does not mean the Company processes the fare payment. We do not intend to collect or store card credentials or UPI PINs as part of the direct fare arrangement.
Depending on the app and SDKs actually enabled, we may process device type, operating-system and app versions, crash diagnostics, IP address, security logs, technical events and permission status needed to operate, secure and troubleshoot the service.
We will not use information for unrelated purposes in a manner inconsistent with applicable law and required disclosures or permissions.
Location information helps identify pickup points and coordinate trips. You can manage location permissions through your device settings. Disabling location may limit features that depend on it; manual entry may remain available where supported. We will not claim to collect location data that the app does not actually collect.
We may share information needed to arrange and complete a ride, such as your name, pickup and destination details, contact or trip information and booking status. We aim to limit rider-facing information to what is reasonably necessary for the ride.
We may use providers for OTP/SMS delivery, maps, hosting, databases, diagnostics, security and technical support. Provider names and actual data flows must be checked against the production app.
We may disclose information where reasonably necessary to comply with law, respond to valid legal processes, investigate suspected fraud, protect safety, defend legal rights or complete a lawful business transfer with appropriate safeguards.
We do not sell riders' personal information to third parties for their independent marketing purposes.
We may send OTPs for mobile verification and service messages about bookings, account security or support. Sending an OTP does not by itself require access to your SMS inbox. Any additional SMS, call or notification permissions must match actual functionality and applicable requirements.
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse. Safeguards may include access controls, authentication, secure transmission and server protections, depending on the system. No internet-based service can guarantee absolute security.
We retain personal information only as long as reasonably necessary for account operation, ride history, support, dispute resolution, security and legal compliance. Records may be retained where required or permitted by law. When information is no longer required, we will delete it or appropriately anonymize it, subject to lawful retention requirements. The Company should maintain an internal retention schedule and ensure actual practices match this statement.
You may request deletion of your ABC Smart Ride Rider App account using either of the following options. You may use the in-app option or contact Customer Care if you cannot access the app.
If you cannot use the in-app option, you can request deletion through Customer Care using any of the following channels:
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Online deletion-request page: https://abcsmartride.com/rider-delete-account
Include your registered mobile number, your name (if registered), and a clear statement that you want your rider account deleted. We may request reasonable information to verify account ownership. Never send your password, OTP, UPI PIN or full payment credentials.
After we receive and verify the request, we will process it in accordance with applicable law and our procedures. Account deletion may permanently remove access to your profile, saved information and ride history. We will delete personal information that is no longer required, subject to legal retention obligations and legitimate exceptions.
Certain records may need to be retained for legal compliance, security, fraud prevention, dispute resolution or the establishment, exercise or defence of legal claims. Any retained information will be restricted to the relevant purpose and retained only for the applicable period.
If additional information is needed to verify the request, or if a record cannot be deleted because a lawful retention exception applies, Customer Care may contact you. This policy does not promise immediate deletion of every record where retention is legally required or permitted.
The Rider App is intended for people aged 18 and above who can independently use the service. We do not knowingly permit children under 18 to create independent rider accounts. If you believe a child has provided personal information, contact support so we can review the situation and take appropriate action under applicable law.
Subject to applicable law, you may request access to or correction of personal information, request account/data deletion, withdraw consent where processing relies on consent, or raise a privacy complaint. Contact support@abcsmartride.com. We may reasonably verify your identity before acting on a request.
The app may integrate services such as maps, messaging, OTP, hosting and technical diagnostics. Those providers may process information under their own terms and privacy policies. We will assess the providers actually integrated into the production app.
We may update this policy when features, data practices, providers or laws change. The latest version will be published at https://abcsmartride.com/rider-privacy-policy. We will update the effective date and provide notice or obtain consent where required.
AUBICA SMART RIDE PRIVATE LIMITED
Registered Office: H.No. 8-82/14, Mupkal, Nizamabad, Telangana 503218, India.
Operational Address: Opp. Public Library, AN Reddy Colony, Bhagyanagar, Nirmal, Telangana 504106, India.
Email: support@abcsmartride.com
Phone: +91 888 606 7675
Website: https://abcsmartride.com
Please include your registered mobile number and a description of your request. Do not send passwords or OTPs. We will review requests and grievances in accordance with applicable legal requirements.
This policy is intended to be interpreted in accordance with applicable laws of India, including applicable data-protection requirements. Nothing in this policy limits rights available under mandatory applicable law.
By using ABC Smart Ride services, users agree to these Terms & Privacy policies.
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